Privacy Commitment

At City Club we are committed to protecting your privacy when using our website www.cityclub.com.au which is owned and operated by CCA Australia Pty Ltd ABN 51 078 674 512. All rights reserved. (City Club, we, us, our, means CCA Australia Pty Ltd. You, your, site visitor, customer means the City Club website user.)

We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

How we Collect Information

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic which helps us provide a better online experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

IP Addresses

Our web server gathers your IP address to assist with the diagnosis of problems that may occur with the delivery of our website services. Again information is gathered in aggregate only and cannot be traced to an individual user.

What Information is Collected

We may collect the following information from you:

  • name, phone number, address, email address, delivery preferences
  • purchase history
  • other information you may provide to us
  • the date and time you access our site and the internet address used will be collected by our server, this information will not be cross referenced to your personal details
  • no credit card information is collected or stored by City Club

Accessing your Personal Information

You may change your details at any time by advising us in writing via email at customer.service@cityclub.com.au or you may login to our server using your customer login.

 

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will take all reasonable steps to ensure it is secure within our systems.

By using the City Club website you accept the risks associated with transmitting data over the internet and acknowledge and agree that to the extent permitted by law we will not be held responsible for and are released from any liability in respect of any loss or damage arising from unauthorised access to your personal information.

Credit Card Details

Credit card information is not stored by us on our servers.

www.cityclub.com.au uses hosted services provided by eWAY and NAB to accept payments. We use eWAY and NAB to ensure that your credit card details are protected by payment gateway specialists.

Please contact eWAY and NAB to view their privacy policies and security details.

How your information is used

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our other similar website and information. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as is practicable by our team.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

Third Parties

We do not and will not sell or deal in personal or customer information.

We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of City Club, our customers or third parties or if required by law.

You agree that we may use your information (without any reference to your name) to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property that is available through this site (or to which this site contains a link). The availability of, or link to such a site is not an endorsement by City Club.  Some of our service providers may be overseas and may not be subject to Australian Privacy Laws.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

Disclosure of Your Information

We will use all reasonable means to protect the confidentiality of your personal data while in our possession or control. If we engage third party agents or contractors, we will take all reasonable steps to ensure they do not breach the privacy requirements regarding your personal information.

In the course of conducting business and providing products and services to you, we may disclose personal information. We only disclose personal information for the purposes for which it has been given to us, or for purposes which are directly related to our services to you. We do not give your personal information to anyone else unless one of the following applies:

  • you have consented to the disclosure
  • you would reasonably expect, or have been told that your information has been passed to those individuals, bodies or agencies; or
  • it is otherwise required by law

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

Anonymity

You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that certain services may not be available to customers who have not identified themselves.

Links

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Privacy complaints

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at customer.service@cityclub.com.au  and we will respond as soon as is practicable.